Frequently Asked Questions
Answers to common questions about Pitch Notes.
01 Is Pitch Notes licensed and regulated?
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Yes, Pitch Notes is licensed by the UK Gambling Commission (UKGC) under licence number 123‑456789. The licence obliges us to follow strict rules on fairness, data protection, and responsible gambling. You can verify our licence status directly on the UKGC public register.
02 How does Pitch Notes subscription pricing work and can I cancel anytime?
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Pitch Notes offers monthly and annual plans; the monthly plan renews each calendar month, while the annual plan renews after 12 months. You can cancel a recurring subscription at any time from your account settings; cancellation stops future billing but does not trigger a refund for the current period. After cancellation, you retain access until the end of the paid billing cycle.
03 What do the confidence ratings on each prediction mean?
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Our confidence rating is a percentage (0‑100%) that reflects the likelihood our model assigns to the predicted outcome based on historical data, form, and injuries. A rating of 80% or higher means our algorithm considers the outcome highly probable, while lower ratings indicate a tighter margin. The rating is not a guarantee; it is a tool to help you weigh risk.
04 How does Pitch Notes calculate its match predictions?
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We combine statistical models, team performance metrics (e.g., recent form, home/away splits), player data (injuries, suspensions), and market odds to generate a probability estimate for each outcome. The model is continuously back‑tested against historical results to adjust weighting factors. The final prediction is presented as a recommended selection with an associated confidence rating.
05 Are the match predictions free or do I need to pay for premium tips?
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Pitch Notes provides a limited set of free daily predictions for all users. Full access—including detailed analysis, in‑depth statistics, and the complete set of premium tips—requires a paid subscription. Free predictions are clearly marked, while premium content is behind a login and is not available without an active plan.
06 What should I do if I suspect unauthorized activity on my Pitch Notes account?
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Immediately change your password and enable two‑factor authentication (2FA) from the security settings. Contact our support team via the in‑app chat or at [email protected] with details of the suspicious activity. We will investigate and, if necessary, temporarily freeze your account while we resolve the issue.